Frequently Asked Questions
Clear answers to the most common questions about Lanell products, orders, payment, shipping, and exchanges.
Is delivery available in Egypt and the UAE?
Yes, delivery is available across Egypt and the UAE, and will soon expand to other Arab countries.
Can I pay cash on delivery?
Yes, cash on delivery is available depending on the country and shipping provider.
How long does order processing take?
Orders are usually prepared and shipped within 24 to 48 hours after confirmation.
Can I exchange a product?
You may request an exchange within 7 days of receiving your order, provided the product is in its original condition, unused, and inside its complete original packaging.
Can beauty products be returned after opening?
For quality and safety reasons, beauty or personal care products cannot be returned or exchanged after being opened or used, unless there is a clear product defect.
Are Lanell products safe for the eyes?
At Lanell, we focus on high-quality, eye-safe beauty products designed to offer a refined experience for modern women.
