At Lanell Exclusives, we aim to provide a clear and smooth shopping experience. This returns and exchange policy helps you shop with confidence across Egypt and the UAE.
You may request a return within 3 days of receiving your order if there is a manufacturing defect, damage during shipping, or if you received a different product than ordered.
You may request an exchange within 7 days of receiving your order, provided that the product is in its original condition and complete original packaging.
For quality and safety reasons, beauty and personal care products cannot be returned or exchanged after being opened or used, unless there is a clear product defect.
If the return or exchange is requested for reasons not related to a product defect, the customer is responsible for shipping fees. Shipping fees may vary depending on the country and shipping provider.
In Egypt, refunds are processed within 3 to 7 business days after the returned product is received and inspected. In the UAE, refunds are processed within 5 to 10 business days depending on the payment method and issuing bank.
Some return or exchange requests cannot be accepted in order to maintain product safety and quality standards.
If you receive a damaged, incorrect, or clearly defective product, Lanell will cover the full shipping and exchange cost after the case is reviewed.
Fill out the request form and the Lanell team will review the product condition and eligibility period before proceeding.
For any questions about returns or exchanges, you can contact our customer support team on WhatsApp.
We are always here to make sure you have the best possible experience with Lanell Exclusives.
The exclusive distributor of Lanel American products in Egypt, offering innovative beauty solutions that combine quality and safety, empowering women to express their beauty with confidence and elegance.
